Loyalty and Retention Are Not Synonyms
Loyalty and retention are not the same, but they are definitely related. Loyalty is personal and emotional, while retention is a financial measure, is what Ryan Tamminga, VP of Customer Success at...
View ArticleFun with Filling Audience Panels
Filling audience panel quotas isn’t always easy. Sometimes the audience a customer wants is pretty hard to find, other times they want people who don’t take surveys. In those cases, the Alchemer Panel...
View ArticleAlchemer University Debuts Distribution Classes
Find the best mix to reach multiple groups and increase responses By Alli Milne and Andrew Sturtz On February 26, Alchemer University launched a new program on the subject of Distribution. This...
View ArticleAlchemer Empowers Sales Teams to Deliver Customer-Centric Selling Throughout...
The Customer Engagement for Sales Solution Creates Hyper-Personalized, Superior Customer Relationships that Immediately Impact Sales Results LOUISVILLE, Colorado, March 2, 2021 – Alchemer – a global...
View ArticleBehind the Scenes at Alchemer
Where the Magic Happens Alchemer Support Hero, Topper Shull lives and breathes customer centricity with our customers. Listen to his insights on putting customers at the center of everything he does....
View ArticleThe First Sales Solution for Anybody Whose Customers Have Said, “I Already...
One of the biggest pain-points for most sales teams is the hand-off from sales to customer success or account management. How do you transfer several weeks or months of conversations in one meeting?...
View ArticleWhat to Expect in Customer Experience
Watching how customer experience has changed and evolved over the past year led us to look at what you can expect in 2021. Alchemer CEO, David Roberts, and Alchemer VP of Customer Success, Ryan...
View ArticleHow Employee-Centricity is the Foundation of a Customer-Centric Organization
By Heather Rollins, Vice President of Human Resources at Alchemer It’s been a year since we closed our office in Boulder and sent everybody home. Over the last 12 months, everything about the...
View ArticleWhy You Need Flexibility and Power in Education
Research is the foundation of many educational institutions, but if your survey solution doesn’t work across all of your needs, you might be spending money you could use elsewhere. With Alchemer you...
View ArticleEmployee Engagement – How to Field Anonymous Surveys by Department
by Cameron Settle When people talk about customer centricity, do you immediately think of your employees? Most companies don’t view their employees as a critical component when it comes to gathering...
View ArticleAlchemer Monthly Insider, March
Welcome to the March 2021 edition of the Alchemer Monthly Insider newsletter. Each month, we will share product and solution news, use cases, and other helpful information. Is this information...
View ArticleWhere the Magic Happens
Alchemer Digital Learning Content Manager, Alli Milne discusses the intersection of employee and customer centricity, and the importance of making people feel valued. The post Where the Magic Happens...
View ArticleAlchemer University Unveils Managing Responses Courses
New Alchemer University content lets you understand the data before you report it By Alli Milne and Andrew Sturtz On March 31st, Alchemer University launched a new program: Managing Responses....
View ArticleWhere the Magic Happens
Alchemer Sr. Enterprise Account Executive, Kelli Gochenaur, defines customer centricity, and the value of customer centricity selling versus traditional selling. Listen in to this candid conversation.
View ArticleSurveying the TikTok Generation
You want to connect with GenZ and see what they think? Better forget emailing them essay questions. By Steve Snyder, Director of Product Marketing at Alchemer There’s only one way to reach GenZ – the...
View ArticleAlchemer University Helps You Deliver Reports Worthy of Your Data
Eight New Classes Make Meaningful Reporting Easy By Alli Milne and Andrew Sturtz Regardless of how much work and thought went into your project setup and launch, all that effort could fall flat...
View ArticleNew Study Finds the Vast Majority of CX and VoC Programs Fail to Respond to...
Survey of Customer Insights and CX Strategy Leaders Reveals That Despite Major CX Investments Only 24% Believe Customer Feedback is Effectively Addressed LOUISVILLE, CO, May 4, 2021 – Alchemer,...
View ArticlePurposive Sampling 101
There are many ways to conduct an online survey with Alchemer, and who you survey is as important as what you ask them. While you narrow your audience by being selective about who you sample, you can...
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How to Write Gender Questions for a Survey
Conducting research with an online survey platform like Alchemer gives you easier access to more people, but it requires asking demographic survey questions to understand the data. Sometimes you don’t...
View ArticleWhat is SPSS and How Does it Benefit Survey Data Analysis?
What is SPSS? While Alchemer has powerful built-in reporting features that are easy to use and present for most online surveys, NPS survey, and employee satisfaction surveys, when it comes to in-depth...
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