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Restaurant Surveys – Back to Basics
To restaurant owners and managers – do you know why you’re surveying your customers? While that question may seem derisive or deprecating, I want to first assure you that my intentions are nothing but...
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5 Survey Terms You Should Know
If market research is new to you, or you are a student looking to gather data for a project or thesis, or maybe you’re just creating a your first survey for any number of useful reasons, there are some...
View ArticleCreating a Supportive Culture: How We Do It
Patience, passion, and a desire to please, are traits that make our customer support team outstanding. Besides answering questions and solving issues, we strive to make our customers smile and “feel...
View ArticleLongitudinal vs. Cross-sectional Studies: What’s the Difference?
Let’s start with a little background before diving in: The applied methodology or research design of any study or research effort depends entirely on the desired outcome – what’s the stated goal?...
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New Feature: MaxDiff Question Type
We’re proud to announce that with the release of SurveyGizmo Version 4, we’re launching a variety of new features to make your survey building life even easier. So keeping with that, we are excited to...
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New Feature: Custom Scripting Question & Page ID Lookup
If you’ve ever written custom scripts before, you know what a headache it can be to try and figure out the Question, Page, Option, and Table Row IDs in order to reference them in your script. In...
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New Feature: Chi-Square Report
Have you ever run a Cross-tab report and thought two of your questions might correlate with each other, but you weren’t 100% sure? The newly updated Cross-tab report featuring a Chi-Square report at...
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New Feature: Payment Collection with Stripe
We have teamed up with Stripe to bring you another great feature – the ability to collect payments through your survey or form! So if you’re a non-profit looking to easily collect donations online or...
View ArticleThe Perfect Survey Length: Why Less is More
Buy less, own fewer, live smaller – between community car sharing programs, urban bike rental outposts, and the rise of the microhome, minimalism is trending. And honestly, I think it’s great. The...
View ArticleWhat Happened To Customer Loyalty?
Breaking up is hard. I am not just referring to personal relationships. Ending a long time customer relationship is also hard. I recently experienced this. I have been going to the same gym for over 20...
View ArticleIdentifying Statistical Outliers in your Survey Data
Outlier – noun: a statistical observation that is significantly different in value from the others of the sample. A definition is never a bad place to start; it helps avoid ambiguity moving forward....
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Customer Spotlight – Competitor Group, Inc.
I caught up with Johnny Yeip over at Competitor Group in San Diego, one of our most loyal customers. They’ve been with us since 2007, and we love ‘em for it. [Competitor owns Competitor Magazine,...
View Article6 Steps to Choosing your Survey Translation Vendor
Surveys, like emails (and often delivered in email form), can be sent on a whim, around the world, instantly. That’s helpful, considering achieving a representative sample sometimes requires targeting...
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Customer Spotlight – Etsy
Roxie Karpen is the market research manager at Etsy, the world-renowned ecommerce site for DIY’ers, and she was kind enough to take a few minutes from her very busy day of collecting and analyzing...
View ArticleWhy You Need to Conduct an Offline Survey
Recently I had the opportunity to conduct an offline survey during the BolderBOULDER 10k, one of the world’s biggest foot races (50,000+ participants). This experience made me appreciate the offline...
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Customer Spotlight – UMass Amherst
Dr. Elaine Puleo is the Research Associate Professor of Biostatistics at the School of Public Health and Health Sciences. She was kind enough to take a few minutes to tell us about some of the (very)...
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New Feature: Restore Deleted Items
We’ve all done this – you’re creating your survey, adding and deleting questions as you go through and test and see a question that you think you don’t need anymore so you get rid of it. Then you go...
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New Feature: Bulk Editor
Have you ever create a survey and gotten to the testing stage and realized you actually did want to require all of the questions? Or maybe you have a 30 questions survey but you don’t want to show...
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New Feature: Survey Building Collaboration
We just made it even easier to get feedback on your survey design from your team. With our new survey collaboration feature, you’re able to send out the survey for your team to test and they’re able to...
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New Feature: Export Reports to PowerPoint
How great would it be to export your beautiful SurveyGizmo reports and data straight into a PowerPoint presentation? Well now, with just a click of a button, you can do just that! How do you get the...
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