Use Logic To Eliminate Online Survey Bias
After building and testing your survey, and finally getting buy-in from your stakeholders, you may want to use your survey software’s logic and validation features to get the best quality data and...
View ArticleHow to Use Logic To Fight Online Survey Fatigue
You’ve completed the build and test phases of your survey and have stakeholder approval. Now, it is time to add any of the necessary logic to your survey. Survey logic changes the flow of your survey...
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03/08/2013 Release Notes: Enhancements and Fixes!
Happy Friday SurveyGizmo Users! We released an enhancement and several fixes this week! Read on for the details. Enhancement Added ability for unanswered option to display display 0% in pie and bar...
View ArticleShould You Make Your Survey Mobile-Friendly? Yes!
Consumers and business audiences alike have now adopted mobile technology on an unprecedented scale. So much so, that you can no longer make the assumption that your surveys will be taken on a desktop...
View ArticleUsing Gamification in Online Surveys
Gamification is the use of game techniques to enhance things that are not games. In the context of online surveys, it could mean: Leader boards Achievement badges or levels A progress bar to show how...
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03/15/2013 Release Notes: Enhancements & Fixes!
It’s a glorious Friday here at SurveyGizmo! We released a handful of new enhancements & many fixes. Check out the notes below to see what we’ve been up to! Enhancements Checkboxes can now be...
View ArticleWhere Do I Find People to Take My Survey?
“Where do I find people to take my survey?” That’s a question that we get all of the time! After all the time and effort spent to create a great survey, when it comes time to fielding the survey, we...
View ArticleSpoiled by SurveyGizmo Customer Service
This is an encore presentation of a blog we posted on Customer Service back in October 2012. It seemed like the appropriate time to re-post this blog since we will be hosting a two-day customer...
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Send Email Action
Available to all Paid Account Levels including the Student Edition. Updated: 03/21/2013 What does it do? | When would I use it? | Anything special I should know? | How do I add the action? | Advanced...
View ArticleUsing Qualitative Exploration to Create Quantitative Surveys
Quantitative surveys have a flaw: How do you know that the questions you are asking represent the most important factors to the decision you’re making? If you don’t ask the right questions, or you skip...
View Article03/22/2013 Release Notes: Fixes!
Happy snowy Friday from all of us at SurveyGizmo! We released a bunch of fixes this week, check out the notes below to see what we’ve been up to! Merge codes in list of Dropdowns were truncated after...
View ArticleDon’t Measure Customer Satisfaction – Ask For Actionable Feedback Instead
As far as I am concerned achieving a high satisfaction score doesn’t have any meaning for an organization. As a business owner, I prefer to think that all customers are potentially unsatisfied. Even if...
View ArticleSurveyGizmo Wants to Teach You How to Build Customer Happiness
It’s no secret that SurveyGizmo built itself on great customer service. We consider it to be the cornerstone of our success. But why? Why is service so important and why should you trust us when we...
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Check Out the NEW Editor!
We are pleased to announce the launch of our new and improved survey editor! We’ve received a lot of great feedback about our current editor over the past year. With this feedback as our guide, we...
View Article03/29/2013 Release Notes: New Features & Fixes!
Oh my stars & garters! It’s Friday again & we have something new to share with you! New Features: The NEW & improved Editor! - We’ve been very excited to show you what we’ve been working on...
View ArticleDo the Right Thing: SurveyGizmo Wants to Teach You How to Build Customer...
Last time we talked about how SurveyGizmo started its culture of service and why it was so important. We also covered: How SurveyGizmo started with our CEO Christian and his desire to do the right...
View ArticleHow to Use Email Segmentation to Improve Customer Survey Frequency and...
Today, researchers and marketers are under a lot of pressure to survey customers more frequently and get answers faster. At the same time, it’s getting more difficult to get responses from our...
View ArticleTelephone Surveys and Lessons You Can Learn From Them!
I was making dinner at home the other night when we received a call on our home phone (our line reserved for phone solicitations). I answered and the person on the other end asked if I was “Chris.” I...
View ArticleThe Happiness Compact: How to Start Fostering Employee Happiness as a Small...
I love my employees, all sixty-three of them. They are great talented people that put a huge amount of passion into everything they do at our organization. They care deeply about our customers, our...
View Article04/05/2013 Release Notes: New WordPress Plugin & Fixes!
Well, hello! It’s another beautiful Friday afternoon in GizmoLand & we’ve been busy as usual. Here’s what we’ve been up to this week! FEATURE: Our WordPress Plugin has been rewritten! You can get...
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