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Survey Templates – An Answer to One of Your NPS Questions
Learnings from your NPS responses Most people don’t realize that the team at Alchemer reads every NPS® (Net Promoter Score) survey. Recently we received a question in our NPS survey that helped us...
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Combining Reports – An Answer to One of Your NPS Questions
Most people don’t realize that the team at Alchemer reads every NPS® (Net Promoter Score) survey. Recently we received a question in our NPS survey that helped us recognize that many people don’t...
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Product Announcement: New Theme Modernizes Report Colors
New Theme Simplifies Production of Elegant Reports By Vanessa Bagnato, Director of Product Marketing, Alchemer With the October product release, Alchemer users now have access to a new default theme...
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Product Announcement: Microsoft Teams Integration Enhancement Lets You Build...
New Enhancement Allows User to Create Custom Actions to Speed Time to Action By Vanessa Bagnato, Director of Product Marketing, Alchemer The Alchemer product team is pleased to announce recent updates...
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Product Update: More Account-Wide Controls and Management for Account Admins
Improvements to project folders, account webhooks, and report themes make life easier for admins By Vanessa Bagnato, Director of Product Marketing, Alchemer In December 2022, the Alchemer product team...
View ArticleAnswers to Frequently Asked Panel Questions
When you need insights on your products or services, you need respondents from the right audience. Panel respondents are the solution. By using Panel Services, organizations like yours can reach their...
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CX Suffered in 2022, but Alchemer Predicts Software Could Help Make the...
New collaboration opportunities across departments will help improve CX in 2023 2022 was a difficult year for customer experience (CX). Forrester reports that “US companies have lost the vital focus...
View ArticleAlchemer and Apptentive Together
By David Roberts, Alchemer CEO Today we announce Alchemer’s acquisition of Apptentive to customers and employees. It’s an exciting time for us and for our industry. Our industry is incredibly...
View ArticleAlchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform
Acquisition expands Alchemer’s ability to help brands close the loop with their customers LOUISVILLE, Colo. – January 4, 2023 – Alchemer – a global leader in experience management and enterprise...
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How to Drive Mobile Customer Engagement and Increase Product Feedback
Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today....
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Mobile App KPIs: The Top Metrics to Measure App Performance
If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app...
View ArticleIntroducing Alchemer Workflow – the Fastest, Easiest, Most Effective Way to...
By David Roberts, CEO, Alchemer Today, Alchemer releases a product that changes the CX industry – Alchemer Workflow. For a few years, we have been committed to helping our customers drive action from...
View ArticleAlchemer Launches Alchemer Workflow – the Fastest, Easiest, Most Effective...
First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. LOUISVILLE, Colo. – February 14, 2023 – Alchemer – a global leader in experience...
View ArticleAlchemer University Delivers New Course for Alchemer Workflow
New Alchemer University Content! By Amy Springer, Senior Digital Learning Content Developer Alchemer University launches a new program on February 17th – Alchemer Workflow. Alchemer Workflow is a...
View ArticleUpdated Mobile SDKs, Android React Native Integration, and Account Login
Latest Mobile SDKs deliver new features and customizations By Mel Fox, Product Manager for Alchemer Mobile, and Vanessa Bagnato, Director of Product Marketing at Alchemer We’ve made some key...
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