The First Timer’s Guide to Surveying With Panels
Surveys are important research tools, and the results can have far-reaching impacts on your company’s business plan or the results of your PhD. dissertation. When so much is riding on your data,...
View ArticleKKR Invests in Alchemer
Investment to accelerate growth of leading customer experience software provider NEW YORK and LOUISVILLE, Colo. – May 18, 2022 – KKR, a leading global investment firm, and Alchemer (the “Company”), a...
View ArticleUnderstanding the Different Biases in Surveys
You can’t always eliminate bias, but you can be aware of it By Alli Milne, Manager of Digital Learning Content at Alchemer Research and sampling are about drawing conclusions from a subset of a...
View ArticleHow to Make Sure Your Survey Emails Reach Your Respondents
Making the most of email campaigns within Alchemer By Martinette Botha, Marketing Operations and Project Manager at Alchemer Distributing surveys through email campaigns from within Alchemer is one...
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Product Update: New features bring unparalleled clarity and security to...
From NPS survey results to concept testing feedback, your survey data tells a story. With Alchemer’s latest product updates, Alchemer ensures that your stakeholders can see the full story of your...
View ArticleCX Success Tips
Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. We hear about their Voice of the Customer (VoC) programs and...
View ArticleForrester Praises Amdocs’ VoC Program as Designed To Strengthen Client...
Early in June, Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, joined Ryan Tamminga, SVP of Product and Services at Alchemer, onstage at the Forrester Research CX North America...
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Introducing All-New Survey Metrics! See Mission-Critical Metrics at a Glance
Product Announcement – July 2022 Release Surveys are all about asking questions and getting answers. But without a clear view of all the surveys you’re running and answers you’re collecting, you can...
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How to Integrate Surveys in Your LMS to Measure Training Impact
Surveys are a critical piece of any Learning Management Software (LMS). Ideally, feedback is collected from learners and inputted directly into an LMS, but occasionally learning services professionals...
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Product Update: Alchemer continues commitment to survey response data...
Product Announcement – July 2022 Release The team at Alchemer is excited to announce new features that reflect our continued commitment to providing transparency in survey data. We believe in...
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How to Integrate Surveys in Your LMS to Measure Training Impact
Surveys are a critical piece of any Learning Management Software (LMS). Ideally, feedback is collected from learners and inputted directly into an LMS, but occasionally learning services professionals...
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Product Update: Alchemer delivers more performance and reporting improvements
By Kat Cooper, Product Marketing Manager at Alchemer The Alchemer product team is pleased to announce recent updates to the Alchemer platform that deliver improved performance and new Shared Report...
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Discovering How to Use Contact Lists
Learnings from NPS Responses As you might imagine, Alchemer requests and receives a lot of Net Promoter Score (NPS®) survey responses because our customers’ opinions matter to us. Believe it or not,...
View ArticleThe Top Four Reasons Why Customer Experiences are Suffering
And What You Can Do About It You’ve probably heard about or had a bad experience with a company lately. People are increasingly frustrated with companies, and the folks on the front lines bear the...
View Article5 Quick Tips to Improve Survey Response Rates
By DJ Francis, Demand Generation & Digital Marketing Manager, Alchemer You create your survey, test it, send it out, and wait. You wait for responses to come in. But how many do you need to...
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Tips and Tricks to Get the Most Out of Alchemer Help Documentation
By Mike Cronley, Training Specialist at Alchemer Alchemer has nearly 1,000 documentation articles covering every facet of the application. To help you get your questions answered faster, we wanted to...
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Administrative Questions – An Answer to One of Your NPS Questions
Learnings from your NPS responses Most people don’t realize that the team at Alchemer reads every NPS® (Net Promoter Score) survey. Recently we received a question in our NPS survey that helped us...
View ArticleA Feedback Platform for Every Department in the Enterprise
Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey In early 2022, Malwarebytes had started their switch to Alchemer from SurveyMonkey. Their story of platform...
View ArticleFive Ways to Fight the Great Regret
by Heather Rollins, Alchemer’s VP of HR Attracting and retaining employees is difficult; here are steps for what comes after the Great Resignation. It seems what comes after the Great Resignation is...
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Product Announcement: Microsoft Teams Integration Speeds Up Collaboration and...
New Integration Simplifies Responding to Feedback and Collaborating on Survey Design By Vanessa Bagnato, Director of Product Marketing, Alchemer In September 2022, the Alchemer product team launched...
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